FAQs

After booking you’ll receive a detail email about your booking and your tour from us.

If you need to make any changes to your booking – such as removing a participant, changing the tour date or time, or editing your contact information, please contact Anh Viet Tourist via phone, Live Chat, or email.
If you simply need to change your contact information, we’ll be able to take care of that for you ourselves right away!
Please note that some venues/local suppliers cannot accept cancellations or date/time changes for a booking that has already been confirmed. Any non-standard refund or cancellation policies from the tour operator are stated on the tour page.

Our website takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software in the industry – SSL. Our SSL technology is the most advanced 128 bit encryption. We use a credit card processing company to bill users for purchases and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes. Our website will only disclose personally identifiable information when required to by law.

You can check the bus stop and direction from your location to our bus stop in here

Yes. Anh Viet Hop On – Hop Off Viet Nam using Master Card payment gateway – the best secure online payment in the world, your payment information is encrypted, you are secured against fraud, and you can make date changes or early cancellations at no cost, please see our Cancellation Policy here
Please note that your credit card account will be charged up on booking. If the local tour operator does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn.

Question: Interested in COMBO 4, on day 4, will the trip end exactly at 2pm? My return flight as set at 5:20pm. Can I swap day 2 with day 4 meaning I prefer to go to Cu Chi Tunnel on day 2 and city tour on day 4.
Looking forward to your reply.

Answer: Yes, you can swap days in combo 4 or combo 3 days, all you need is write down your request in Your Note at Payment Page and we will respond to you when your booking successful.

Our website takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software in the industry – SSL. Our SSL technology is the most advanced 128 bit encryption. We use a credit card processing company to bill users for purchases and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes. Our website will only disclose personally identifiable information when required to by law.

If you need to make any changes to your booking – such as removing a participant, changing the tour date or time, or editing your contact information, please contact Anh Viet Tourist via phone, Live Chat, or email.
If you simply need to change your contact information, we’ll be able to take care of that for you ourselves right away!
Please note that some venues/local suppliers cannot accept cancellations or date/time changes for a booking that has already been confirmed. Any non-standard refund or cancellation policies from the tour operator are stated on the tour page.